Cevera adheres to a well-defined production support management process. Our methodology allows for effective capture, reporting, tracking and resolution of production Incidents. Support of these activities is governed by service level agreements (SLAs).

These support activities are offered, whether the application is newly developed or is in its Sunset/retirement phase:

• Request management
• Management of incidents
• Processing of change requests
• Incident work-arounds and Resolution
• Root cause analysis